Effective Date: 1st November, 2025

These Terms and Conditions (“Terms”) govern your access to, use of, and engagement with all products, services, and content available on https://shinekitchenware.co.ke/ (the “Service”), operated by Shine Kitchenware (“we,” “our,” or “us”).

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Service.

1. Eligibility and Acceptance

• By using our Service, you represent that you are at least 18 years of age and capable of entering into a legally binding agreement.

• You confirm that any information you provide to Shine Kitchenware is accurate, complete, and truthful.

• You accept that these Terms apply to all transactions, interactions, and activities conducted through our Service, including purchases, account creation, and communications.

2. Use of the Service

• You agree to use the Service solely for lawful purposes and in accordance with these Terms.

• Prohibited uses include, but are not limited to:

  • Any fraudulent or unauthorized activity.

  • Accessing the Service in a way that disrupts operations, security, or integrity.

  • Copying, reproducing, or exploiting our content or services without explicit permission.

• Shine Kitchenware reserves the right to restrict, suspend, or terminate access to any user or account at our sole discretion.

3. Accounts and Security

• Certain features require creating an account. You are responsible for maintaining the confidentiality of your account credentials.

• You are liable for all actions conducted through your account. Unauthorized use must be reported immediately to deals@shinekitchenware.co.ke.

• You agree not to share your credentials or allow third parties to access your account.

4. Orders, Payments, and Pricing

• All orders are subject to availability and acceptance by Shine Kitchenware.

• Prices are quoted in Kenyan Shillings (KES) and are subject to change without prior notice.

• Payment must be completed through approved payment methods prior to order fulfillment.

• We reserve the right to cancel or refuse orders in the event of suspected fraud, pricing errors, or other discrepancies.

5. Shipping and Delivery

• Delivery times are estimates only and Shine Kitchenware is not responsible for delays caused by third-party couriers or unforeseen circumstances.

• Shipping fees and procedures are governed by our Shipping Policy, available on our website.

• Customers are responsible for providing accurate shipping information. Shine Kitchenware is not liable for lost or misdelivered items due to incorrect details.

6. Returns, Refunds, and Exchanges

• Returns, refunds, and exchanges are governed by our Return & Refund Policy, incorporated into these Terms by reference.

• Customers must follow the procedures outlined in that policy to initiate returns or refunds.

• Refunds will be processed only after inspection and approval of returned items.

7. Intellectual Property Rights

• All content, including text, images, logos, product designs, software, and trademarks on the Service, is the property of Shine Kitchenware or its licensors.

• No part of the Service may be copied, modified, reproduced, distributed, or used for commercial purposes without our prior written consent.

8. Third-Party Services

• Our Service may contain links or integrations with third-party websites, products, or services.

• Shine Kitchenware is not responsible for third-party content, services, or outcomes.

• Use of third-party services is entirely at your own risk.

9. Warranty Disclaimer

• Shine Kitchenware provides products and services on an “AS IS” and “AS AVAILABLE” basis.

• We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

• Shine Kitchenware does not guarantee that products or services will meet your expectations, function uninterrupted, or be error-free.

10. Limitation of Liability

• To the fullest extent permitted by law, Shine Kitchenware shall not be liable for indirect, incidental, consequential, or punitive damages.

• Our total liability shall not exceed the purchase price paid for the product(s) or service(s) giving rise to a claim.

11. Termination of Service

• Shine Kitchenware may suspend or terminate access to the Service at any time, without notice, for violations of these Terms or applicable laws.

• Upon termination, all rights granted to you under these Terms immediately cease.

• Obligations such as warranty disclaimers, indemnities, and liability limitations survive termination.

12. Governing Law and Jurisdiction

• These Terms are governed by the laws of Kenya.

• Any disputes shall be resolved exclusively in the courts of Kenya.

13. Modifications to Terms

• Shine Kitchenware reserves the right to modify, update, or replace these Terms at our sole discretion.

• Material changes will be communicated via website notice or email.

• Continued use of the Service after changes constitutes acceptance of the revised Terms.

14. Customer Support and Contact

For questions, clarifications, or complaints regarding these Terms or the Service:

• Email: deals@shinekitchenware.co.ke

• Phone: +254 710 508 590

• Address: Along Ladhies Road, Nairobi, Kenya

15. Acceptance of Terms

By accessing or using Shine Kitchenware’s Service, you confirm that you have read, understood, and agreed to all provisions of these Terms and Conditions.