Effective Date: 1st November, 2025

At Shine Kitchenware (“we,” “our,” or “us”), your privacy and data security are of paramount importance. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when using our website, products, and services. By accessing or using our Service, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name, email address, phone number, and billing/shipping address.

• Payment information, such as credit/debit card details, when processed securely.

b) Non-Personal Information

• Browser type, device information, IP address, and website usage data.

• Cookies and tracking information to improve website functionality and user experience.

c) Optional Information

• Feedback, survey responses, or additional details you voluntarily provide when contacting us or making inquiries.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including shipping, delivery, and returns.

• Communicate order status, updates, promotions, and product offers (with your consent).

• Improve our website, products, and services through analysis of usage patterns.

• Prevent fraud, enforce our policies, and comply with legal obligations.

• Respond to inquiries, complaints, or customer support requests.

3. Sharing and Disclosure

We do not sell or trade your personal information. However, we may share data in the following circumstances:

• Service Providers: Third-party providers who assist with payment processing, shipping, or website hosting. They are bound to maintain confidentiality.

• Legal Compliance: When required by law, regulation, or legal proceedings.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred under confidentiality terms.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Improve website functionality and user experience.

• Track preferences and interactions.

• Analyze traffic patterns and optimize marketing efforts.

You can manage or disable cookies through your browser settings, but some features may not function properly without them.

5. Data Security

We implement robust measures to protect your data against unauthorized access, disclosure, alteration, or destruction, including:

• Secure servers and encryption for sensitive information.

• Restricted access to data by authorized personnel only.

• Regular monitoring and maintenance of our IT infrastructure.

6. Your Rights

You have the following rights regarding your personal data:

• Access and Correction: Request access to the personal data we hold and correct any inaccuracies.

• Deletion: Request deletion of your personal data, subject to legal or contractual obligations.

• Withdrawal of Consent: Opt out of marketing communications at any time by contacting us.

• Data Portability: Request a copy of your data in a commonly used, machine-readable format.

To exercise any of these rights, contact us at deals@shinekitchenware.co.ke.

7. Children’s Privacy

Our Service is not directed to children under 18. We do not knowingly collect personal data from minors. If we become aware of data collected from a child, we will take steps to delete it immediately.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

9. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be communicated via:

• Website updates, or

• Email notifications (if applicable).

Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions, clarifications, or requests regarding this Privacy Policy:

• Email: deals@shinekitchenware.co.ke

• Phone: +254 710 508 590

• Address: Along Ladhies Road, Nairobi, Kenya

11. Acceptance

By using Shine Kitchenware’s Service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.