Effective Date: 1st November 2025

Shine Kitchenware (“we,” “our,” or “us”) is committed to ensuring that your orders are delivered safely, efficiently, and on time across Kenya. By placing an order with Shine Kitchenware, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

• We provide nationwide shipping within Kenya.

• International shipping is not currently available.

• Some remote or hard-to-reach areas may have limited delivery options or longer transit times.

2. Shipping Fees

• Orders under KSh 50,000: KSh 1,000 shipping fee applies.

• Orders above KSh 50,000: Free shipping.

• Shipping fees are calculated automatically at checkout and will be displayed before payment.

3. Order Cut-Off & Processing

• Order Cut-Off Time: 5 PM, Monday to Saturday. Orders placed after this time will be processed the next working day.

• Handling / Processing Time: 1–3 business days from order confirmation.

• Orders are carefully prepared and packaged before dispatch to ensure safe delivery.

4. Transit Time

• Estimated delivery time: 1–3 days for all destinations within Kenya, Monday to Saturday.

• Delivery times may vary due to product availability, courier logistics, traffic conditions, or unforeseen circumstances.

5. Delivery Methods & Partners

• We collaborate with trusted courier companies to ensure timely and secure delivery.

• A tracking number will be provided (where available) once your order is dispatched.

• You may track your order via the courier platform or contact our support team for assistance.

6. Delayed or Failed Deliveries

• While we strive for punctual delivery, delays may occur due to weather, traffic, or logistical challenges.

• Failed deliveries due to incorrect address or recipient unavailability will require re-delivery arrangements. Additional charges may apply for repeated delivery attempts.

7. Damaged or Missing Items

• Inspect your order immediately upon receipt.

• Report any damaged, defective, or missing items within 48 hours of delivery.

• Provide clear photographic evidence.

• Claims will be evaluated, and replacements or refunds will be issued as appropriate.

8. Shipping Restrictions

• Bulky or oversized items may require special handling, which could extend delivery time.

• Some remote locations may have limited access to express or priority shipping services.

9. Customer Support

For all shipping-related inquiries, please contact our team:

• Email: deals@shinekitchenware.co.ke

• Phone: +254 710 508 590

• Address: Along Ladhies Road, Nairobi, Kenya

Our support team is committed to providing prompt, professional assistance.

10. Acceptance of Policy

By placing an order on ShineKitchenware.co.ke, you confirm that you have read, understood, and agreed to this Shipping Policy.